Customer Care

Frequently Asked Questions

Payment Method

What are the available payment methods?

I have a Debit card or a Credit card, but I don't have a Paypal account. How do I pay?

Do you accept Cash on Delivery?

Returns & Refunds

I don't like the item I purchased, can I return the item?

Do you offer buyer protection to your customers?

How long do I have to return my item?

Am I eligible for a return?

What are the important steps to ensure a successful return?

How long will it take before I get my reimbursement?

Shipping & Delivery

Do you deliver during weekends and holidays?

I need my order now, can you speed up the delivery?

I just received an email saying that my order has been shipped. When will I receive my order?

How can I know the exact time and date of delivery?

Can I cancel my order once it has been shipped?

What if I am not at home when the delivery arrives?

Is there any domestic area that Kurbata is unable to deliver to?

How long will the delivery take?